Shipping policy
Last updated: May 17 2026
Thank you for shopping with The Save Mart. Below you’ll find important information regarding our shipping process.
1. Order Processing Time
All orders are processed within 7-12 business days] after payment is confirmed.
Orders are not processed or shipped on:
- Weekends
- Public holidays
If we experience a high volume of orders, processing times may be slightly delayed.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times
- Local Shipping: [ 7- 15 business days]
- International Shipping: Up to 35 business days economy Shipping or 7- to 15 days Express Shipping
Delivery times are estimates and may vary depending on:
- Carrier delays
- Customs processing
- Weather conditions
- High shipping demand periods
- Force majeure
3. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to update.
4. International Shipping
We ship to selected countries worldwide.
International customers may be responsible for:
- Customs duties
- Import taxes
- VAT or other local fees
These charges are determined by your local customs office and are not included in our product or shipping prices.
5. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
- We are not responsible for lost packages.
- Additional shipping charges may apply for reshipment.
Please contact us immediately at [your email] if you notice an address mistake after placing your order.
6. Lost or Delayed Packages
We are not responsible for shipping delays caused by:
- Courier issues
- Customs clearance
- Natural events
- Incorrect addresses
If your package appears lost, contact us and we will do our best to assist you.
7. Damaged Items
If your order arrives damaged:
- Contact us within [48 hours] of delivery.
- Include clear photos of the damaged packaging and products.
We will review the issue and arrange a replacement or refund where applicable.
8. Split Shipments
In some cases, items may ship separately depending on:
- Warehouse availability
- Product type
- Supplier location
You may receive multiple tracking numbers for one order.
9. Contact Us
If you have any questions about shipping, contact us:
-
- Email: tsm.thestoremart@gmail.com
- Store Name: The Store Mart
- Address: Flat # 01, 1st Floor, Pak Kashmir Plaza, Main St # 03, Ghouri Garden, Islamabad
- Phone: 0092 319 5824 500